The Government of Quebec offers a structured process for individuals to file complaints or comments regarding various programs and services, including immigration-related matters. Complaints can be submitted by phone, mail, or online and may be forwarded to the appropriate ministry or organization based on the subject. Specific complaint forms are available for immigration programs such as foreign worker programs, study permits, French language learning for immigrants, credential evaluations, sponsorship programs, and humanitarian immigration.

• Complaints or comments related to Quebec government programs and services can be submitted via phone, mail, or online through Services Québec.
• Complaints related to immigration include topics such as hiring immigrants, foreign worker programs, study permits, French language learning for immigrants, credential evaluation, sponsorship programs, and humanitarian immigration.
• Complaints are confidential and handled by authorized personnel only.
• Specific complaint forms are provided for immigration-related issues to facilitate processing.
• Contact hours for the Service des plaintes et des relations avec la clientèle are Monday to Friday 8:30 AM to 4:30 PM, except Wednesdays starting at 10 AM.

• No specific policy changes are indicated; this is an informational page about complaint procedures.

• Individuals interacting with Quebec government programs and services, including immigrants and applicants under various immigration streams.

• Complaints can be submitted by phone (Capitale-Nationale region: 418 644-2251; elsewhere in Quebec: 1 866 644-2251), by mail to Service des plaintes et des relations avec la clientèle, 425 rue Jacques-Parizeau, 7th floor, Quebec, G1R 4Z1, or online via the official Quebec government website.
• For immigration-related complaints, specific online forms are available to address issues related to foreign worker programs, study permits, French language learning, credential evaluations, sponsorship, and humanitarian immigration.

• Service hours: Monday to Friday, 8:30 AM to 4:30 PM (Wednesdays from 10 AM)

• https://www.quebec.ca/nous-joindre/formuler-une-plainte